| DEC. 12, 2003 -
WHAT'S NEW |
- *NEW* TECH SUPPORT PHONE SYSTEM
- SurfXccelerator 5X Now Available
- USFamily.Net Survey & Sweepstakes
- Tech Support Holiday Hours
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MEET
YOUR TECH SUPPORT TEAM! |
 Name: Jeff H.
Hometown: Lindstrom, MN
Hobbies: Soccer, hunting, fishing, snowboarding and skateboarding. Jeff is a huge
Vikings Fan and has been a member of the USFamily.Net Technical Support Team for 1 year.
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USFAMILY
TECHNOLOGY TIP |
| Tired of waiting for the 50 megabyte
picture of your sister's dog dressed up as a fireman to download? Webmail is a great way
to quickly delete large e-mails from your e-mail account! Click 'Webmail' at the top of
the USFamily.Net home page and enter your e-mail
address and password. You will be able to quickly view e-mails that have yet to be
downloaded. Place a check in the box next to the subject of each message you wish to
delete and then click the red 'X' at the top of the column. |
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| FRUIT FROM THE FAMILY
TREE |
| USFamily has just been so great to us.
We joined USF in 1998, but left briefly as we were suckered into some free hours by other
ISP's (what a waste of time). We became so disgruntled with everything else out there, and
I mean everything, we had to come back to USF. I'll never switch again! We couldn't be
happier with the great connection, the prompt and effecient customer service, and the
opportunity to use the web the way it was meant to be used - free of hassles with a fair
price. Thank you USFamily.Net! Bartlett
Family |
|
CONTACT |
4050 Olson Memorial Highway
Suite 125
Golden Valley, MN 55422
Phone: 763-521-0401
Toll-Free: 1-800-300-4256
Fax: 763-521-0402
Email: info@usfamily.net
URL: www.usfamily.net
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| USFAMILY.NET ANSWERS
THE CALL |
New phone system boosts technical support!
 In
yet another move to bolster our service while keeping your prices down, USFamily.Net has
installed a brand-new, state-of-the-art phone system! This system will make it easier for
our tech support staff to help you and make your technical support experience faster, more
reliable and more user-friendly. NEW FEATURES OF OUR HIGH-TECH PHONE SYSTEM:
- Modern display telephones and headsets
- Automatic call distribution to increase timely answering of incoming calls
- Call monitoring and tracking to help analyze the performance of our tech support team
and ensure proper assessment and handling of your technical or billing inquiries
- Automatic qued call back
- Designated tech support staff for all USFamily.Net services
If you have any tech support questions, we are here to help! Please contact a member of
our technical support team with any questions! Call 763.521.0401 within the Twin Cities or
toll-free at 1-800-300-4256 or e-mail info@usfamily.net.
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| SURFXCCELERATOR NOW
AVAILABLE! |
Speed up your Internet by up to 5 times
Faster!
 USFamily.Net is proud to present the most recent addition to our Internet Service
program: USFamily.Net SurfXccelerator!SurfXccelerator speeds up your internet
experience, by up to five times, using your existing dial-up phone line and modem. No
extra equipment neccessary! SurfXccelerator allows you to surf at near DSL speed without
having to pay DSL prices. SurfXccelerator is a high-speed Internet solution with the
convenience of dial-up. It is easy to install, runs seamlessly and does not alter any of
your existing software.
If you haven't already signed up for our 5X Faster SurfXccelerator:
CLICK HERE FOR 1 FREE MONTH
OF SURFXCCELERATOR |
| THANKS FOR ENTERING
OUR SWEEPSTAKES! |
Survey is a success!
 A
record amount of responses have come in over the past two weeks to our survey and our
"Score" with USFamily.Net sweepstakes. USFamily.net would like to thank each and
every entrant! The information provided by you, our customers, will immensely help us
develop new services to meet your demands, as well as improve our customer service and
technical support services. For those of you who haven't entered - there is still time!
The sweepstakes lasts until December 15, 2003.
CLICK HERE TO FILL
OUT OUR SURVEY AND ENTER OUR SWEEPSTAKES! |
| THE HOLIDAYS HIT
USFAMILY.NET |
USFAMILY.NET TECH SUPPORT HOLIDAY HOURS
 Please mark our holiday hours on your
calendars! All tech support hours will remain as is, except for the following dates and
times:
- Christmas Eve, December 24, 2003: 8 am - 2 pm
- Christmas Day, December 25, 2003: CLOSED
- New Year's Eve, December 31, 2003: 8 am - 2 pm
- New Year's Day, January 01, 2004: CLOSED
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